Delivery & Returns Information

Welcome to our Delivery & Returns page! We understand that receiving your orders promptly and hassle-free is important to you, so we have designed a streamlined delivery process to ensure your satisfaction. Read on to find out more about our delivery options and returns policy.

Delivery

At Secret Delicates, we prioritize discreet shipping. All our products are carefully packaged in plain, brown boxes with no indication of the contents, so you can shop with confidence. Rest assured that your privacy is our utmost concern.

We offer various delivery options to cater to your needs:

Please allow 1- 3 days for order to be despatched from our warehouse 

SHIPPING TIMES

Standard: 1-10 business days for delivery 

Business days are Monday-Friday, excluding holidays.

Shipping prices are from £3.40 to £26.00 depends on delivery address please check checkout for price.

Shipping charges for some packages are based on the weight of the package. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please contact us

Returns Policy

We strive to ensure your satisfaction with every purchase. However, due to health and hygiene reasons, certain conditions apply to returning adult goods:

  1. The goods must be unused.
  2. The goods must be returned in their original condition and packaging.
  3. Goods that are not heat-sealed in the box are non-refundable and non-exchangeable.
  4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  5. The goods must be received back within 14 days from the day your order was delivered.
  6. Lingerie and items of clothing are non-refundable and non-exchangeable due to hygiene reasons.
  7. Any discrepancies or damaged items need to be reported within 36 hours of delivery.

Please note that if we suspect the goods have been used or any of the above conditions are not met, we reserve the right to return the goods.

Should you have any further inquiries or require our assistance, please do not hesitate to contact our customer support. We are here to provide you with the best possible shopping experience.